Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAOPE013A Mapping and Delivery Guide
Operate communications systems and equipment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAOPE013A - Operate communications systems and equipment
Description This unit covers the competency required to transmit and receive communications in routine and operational situations using the organisation's communications systems and equipment.
Employability Skills This unit contains employability skills. Pre-requisite Unit/sNil
Learning Outcomes and Application This unit applies to a person who is required to operate an organisation's communications systems and equipment in support of the tasks they are undertaking. This work may occur either in the field or from a facility.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Use communications systems and equipment
  • Communications equipment and techniques including verbal communications and voice procedures, are selected to best meet the task, context and needs of the situation
  • Equipment is operated safely to support communications consistent with organisational policies and procedures
  • Communications system is correctly utilised to facilitate transmission and reception
       
Element: Transmit and receive communications
  • Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisational policies and procedures
  • Contact is acknowledged, communication is confirmed and action is initiated
  • Communication faults and deficiencies are reported according to organisational policies and procedures
  • Alternative communications strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
  • Communication is processed and recorded in accordance with organisational policies and procedures
       
Element: Maintain communications equipment
  • Communications equipment is inspected to ensure operational readiness
  • Fault finding techniques are applied and basic maintenance is conducted according to organisational policies and procedures
  • Faulty equipment is identified and noted for repair, and documentation is completed in accordance with organisational procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

use communications equipment under non-operational and operational conditions

accurately transmit and receive communications using the organisation's communications systems and equipment.

Consistency in performance

Competency should be demonstrated over time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in an operational environmentor in an industry-approved multi-agency simulated workplace environment.

Specific resources for assessment

Access is required to:

relevant communications equipment.

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

maintain communications equipment according to organisational procedures

operate the different communications equipment required by the organisation

report communication faults and deficiencies according to organisational procedures

use verbal communication procedures consistent with the organisation's communications system

utilise the organisation's communications processes and systems

Required Knowledge

organisational policies and procedures relevant to the operation of communications equipment (such as relevant legislation; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)

organisation's communications system

range of communications equipment available to the organisation

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Communications equipment may include

Computers

Facsimiles

Pagers

Radio

Signalling devices

Telephones (mobile, landline and satellite)

Verbal communications procedures may include

Call signs

Coded messages

Emergency procedures

Phonetic alphabet

Pro-words

Use of abbreviations

Voice procedures may include

Corrections

Pitch

Repetitions

Rhythm

Sentences

Speed

Volume

Communications systems may include

Communication protocols

Communications software

Organisation's networks

Verbal communication procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Communications equipment and techniques including verbal communications and voice procedures, are selected to best meet the task, context and needs of the situation 
Equipment is operated safely to support communications consistent with organisational policies and procedures 
Communications system is correctly utilised to facilitate transmission and reception 
Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisational policies and procedures 
Contact is acknowledged, communication is confirmed and action is initiated 
Communication faults and deficiencies are reported according to organisational policies and procedures 
Alternative communications strategies are employed according to organisational procedures to address identified faults and deficiencies in communication 
Communication is processed and recorded in accordance with organisational policies and procedures 
Communications equipment is inspected to ensure operational readiness 
Fault finding techniques are applied and basic maintenance is conducted according to organisational policies and procedures 
Faulty equipment is identified and noted for repair, and documentation is completed in accordance with organisational procedures 

Forms

Assessment Cover Sheet

PUAOPE013A - Operate communications systems and equipment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAOPE013A - Operate communications systems and equipment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: